Lowongan Customer Service Insurance Halodoc - Jakarta Selatan
Halodoc bergerak di bidang telekonsultasi kesehatan. Halodoc merupakan platform telemedicine yang menghubungkan pasien dengan dokter, apotek, dan laboratorium. Halodoc juga menyediakan informasi kesehatan, seperti: Informasi tentang kesehatan kulit, seksual, mental, dan hewan, Layanan khusus, seperti perawatan diabetes dan kesehatan jantung
Halodoc membuka lowongan untuk posisi sebagai Customer Service Insurance
Requirements:
Requirements:
- Candidate must possess at least a Diploma or Bachelor degree in Nursing, Pharmacy, Medical Record or other medical-related fields
- At least 2 Years of working experience in healthcare, insurance, TPA, or related fields
- Excellent knowledge of health insurance policy, health claims procedures, and terminology
- Excellent knowledge of medical terminologies especially for treatment and surgeries
- Computer literate
- Good communication skill
- Willing to work 24 hours shifting system
Job Responsibilities:
- Answer calls and handles any queries from a health care provider, insurance/payer, and patient
- Manage and resolve the complaint and escalate to supervisor/manager if needed
- Able to provide good communication skill in English (both oral and written)
- Guarantee insurance and online claim assessment
- Complete all daily call log and daily inpatient monitoring log
- Outbound calls activities to end-user for any follow up action if the queries/complaint has not been solve in 1st place
- Managed time for work on shifts, guided by the manager on 24/7 service deliverable
Apply DISINI
Halodoc
Jalan H.R. Rasuna Said Kav B32-33, Kuningan, Karet Kuningan, Setia Budi, Kota Jakarta Selatan.