Lowongan Customer Service Insurance Halodoc - Jakarta Selatan


Halodoc bergerak di bidang telekonsultasi kesehatan. Halodoc merupakan platform telemedicine yang menghubungkan pasien dengan dokter, apotek, dan laboratorium. Halodoc juga menyediakan informasi kesehatan, seperti: Informasi tentang kesehatan kulit, seksual, mental, dan hewan, Layanan khusus, seperti perawatan diabetes dan kesehatan jantung

Halodoc membuka lowongan untuk posisi sebagai Customer Service Insurance
Requirements:
  1. Candidate must possess at least a Diploma or Bachelor degree in Nursing, Pharmacy, Medical Record or other medical-related fields
  2. At least 2 Years of working experience in healthcare, insurance, TPA, or related fields
  3. Excellent knowledge of health insurance policy, health claims procedures, and terminology
  4. Excellent knowledge of medical terminologies especially for treatment and surgeries
  5. Computer literate
  6. Good communication skill
  7. Willing to work 24 hours shifting system
Job Responsibilities:
  1. Answer calls and handles any queries from a health care provider, insurance/payer, and patient
  2. Manage and resolve the complaint and escalate to supervisor/manager if needed
  3. Able to provide good communication skill in English (both oral and written)
  4. Guarantee insurance and online claim assessment
  5. Complete all daily call log and daily inpatient monitoring log
  6. Outbound calls activities to end-user for any follow up action if the queries/complaint has not been solve in 1st place
  7. Managed time for work on shifts, guided by the manager on 24/7 service deliverable
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Halodoc
Jalan H.R. Rasuna Said Kav B32-33, Kuningan, Karet Kuningan, Setia Budi, Kota Jakarta Selatan.